DISNEY theme parks might be a place where dreams come true for guests, but they can also be a nightmare for the staff.
The behaviour of some visitors high-maintenance staff is so bad that that employees have a special name for them.
If a visitor is particularly rude or disruptive – staff will refer to them as a “treasured guest.”
Disney has rules against employees using negative or insulting language in front of customers.
So the staff came up with a more diplomatic name for the worst visitors.
It isn’t the only code used by employees though – they also have a secret phrase for other incidents, including vomit and the scattering of a dead person’s ashes.
For instance, if a guest vomits somewhere in the park – a common occurrence when fast rides and fast food are combined – it is called a “protein spill.”
If a protein spill takes place, staff will be called to a “Code V” situation.
On the Disney cruise line, staff also have a phrase for when a kid wees in the pool – it’s called a “Code Winnie.”
But one of the most unsettling phrases is used when a guest illegally tries to scatter someone’s ashes.
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As Disney theme parks are often sentimental places, there are several instances every year of visitors spreading a loved one’s ashes either on a ride or elsewhere onsite.
If that has happened, a “white powder alert” is announced and a staff member is immediately sent to clear up the ashes while the ride is halted.
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